Troubleshooting QuickBooks Payroll Update Error PS107

Payroll update errors in QuickBooks occur very often and may disrupt your payroll management. One such error that appears when you try to download the payroll update is the error PS107. This error appears due to a damaged CPS folder, outdated QuickBooks version, wrong internet connection settings, and invalid payroll subscription. In this guide, we will discuss how to troubleshoot QuickBooks payroll update error PS107. Let’s get started.

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Reasons For Payroll Update Errors

QB payroll update errors such as PS107 and QuickBooks error Code PS077 appear due to the following reasons:

• When you do not configure your internet connection settings properly, you may face error PS107.
• Firewall settings are set incorrectly, therefore blocking updates. 
• Damaged files in the CPS folder can also cause payroll update errors. 
• When your payroll subscription is not valid, you may face this error. 

Solutions To Fix Payroll Update Error

To fix the payroll update error, you must first verify your payroll subscription. After that, you should configure firewall settings, internet connection setiings and rename the CPS folder. 

Solution 1:  Verifying Payroll Subscription

To resolve this issue, start by verifying your payroll service subscription to ensure it’s still active. Here’s how to do it:

• Close all your company files.
• Restart your computer.
• Open QuickBooks.
• Navigate to the Employees menu.
• Select My Payroll Service.
• Choose Manage Service Key.
• Confirm that your Service Name and Status are accurate and show as Active.
• Click Edit.
• Check the service key number. 
• If it’s wrong, provide the correct one.
• Click Next.
• Uncheck the Open Payroll Setup box.
• Select Finish.
• This will initiate the download of the full payroll update.

Solution 2: Adjust Internet Settings

• Close QuickBooks Desktop.
• Open Internet Explorer.
• Click on the Tools icon.
• Select Internet Options from the menu.
• Go to the Advanced Settings tab.
• Click on “Reset or restore defaults.”
• Click Apply.
• Confirm by clicking OK.
• Reopen QuickBooks Desktop.
• Navigate to the Employees tab.
• Choose “Get Payroll Updates.”
• Check the box for “Download Entire Update.”
• Click on Download Latest Updates.
• Wait for the confirmation message.
• “Download Complete” will appear.
• Restart your computer.

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Solution 3: Rename the CPS Folder
To rename the CPS folder, follow these steps:

• Press the Windows key + E.
• Open File Explorer.
• Click on This PC.
• Navigate to Local Disk C.
• Open Program Files (x86).
• Find the Intuit folder.
• Go to the QuickBooks Desktop folder that corresponds with your version.
• Click on Components.
• Then open the Payroll folder.
• Right-click on the CPS folder.
• Select Rename.
• Enter a new name.
• Then press Enter.
• Finish the process and check for errors. 

Conclusion

In summary, resolving QuickBooks payroll update error PS107 involves checking subscriptions, adjusting internet settings, and renaming folders. Following these steps ensures smooth payroll processing and accurate financial management.

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