How to Fix QuickBooks Error 15222? (Payroll Update Error)

QuickBooks users encounter QuickBooks Payroll Update Error 15222 when downloading desktop and payroll updates. This issue is commonly found in the 2019, 2020, and 2021 versions of the software.

QuickBooks products have simplified accounting for small and medium businesses. They also help accept payments, manage bills, perform payroll, and other functions under one software. However, users also face issues with the software due to its various bugs, known as QuickBooks Errors.

What is QuickBooks Error Code 15222?

When users try to download or update the software, they might encounter Error 15222. Firewalls and other security measures can restrict QuickBooks’ actions. Therefore, it is necessary to download and install the digital signature to fix the error.

Why Does QuickBooks Error 15222 Occur?

Users might face QuickBooks Payroll Update Error 15222 due to the following reasons:

1. Antivirus, malware detector, antispyware, firewall, and other security measures may have adverse settings for QuickBooks. These programs perceive the accounting software as a threat.
2. The registered digital signature certificate is not working, causing issues with Internet Explorer.
3. Internet Explorer is not set as the default browser.

What Are the Possible Symptoms of QuickBooks Error Code 15222?

1. The user may experience reduced system performance.
2. Inability to download QuickBooks updates.
3. An error message appears on the screen.
4. The screen freezes occasionally.
5. The user cannot download payroll updates.

How to Fix Error 15222: The Solutions

Here, we discuss the most effective methods to resolve QuickBooks Payroll Error Code 15222. Before trying these methods, you can attempt some quick fixes, such as updating the core data files of QuickBooks, updating QuickBooks to the latest version, reinstalling the app, and checking if the subscription is active.

Here are the detailed methods to resolve the error:

Solution 1: The Digital Signature Certificate

1. Close QuickBooks Desktop and navigate to C:\Program Files\Intuit\QuickBooks.
2. Search for the QBW32.exe file, right-click on it, and select Properties.
3. In the signature certificate window, choose View Certificate and click Install Certificate.
4. Complete the process and reboot the system. Then, download the updates again to check if QuickBooks Error 15222 is fixed.

Solution 2: Update Anti-Malware, Antivirus, and Other Security Systems in Favor of QuickBooks

Security systems can see QuickBooks and related files as a threat. Therefore, set these related domains and extensions as exceptions in anti-adware, anti-spyware, and antivirus software:

1. Intuit.com
2. QuickBooks.com
3. Payroll.com
4. qbupdate.exe
5. qbw32.exe

This method effectively resolves QuickBooks Payroll Update Error 15222.

Solution 3: Verifying Internet Explorer Settings

1. Set Internet Explorer as your default browser. Currently, QuickBooks Desktop doesn’t support the Edge browser.
2. Check the date and time settings on the system and correct them if necessary.
3. Verify the cipher strength; if it is lower than 128 encryption, Internet Explorer is corrupted or damaged.
4. Go to Tools in Internet Explorer and click Internet Options.
5. In the General tab, click Delete to remove all temporary files. In the Connections tab, go to LAN settings.

This ensures proper internet connectivity and modem settings.

Solution 4: Use the QuickBooks Tool Hub

1. Download QuickBooks Tool Hub from Intuit’s official website.
2. Run the file and install the tool hub.
3. Open the Tool Hub and go to the Program Problems tab. Click the QuickFix My Program tab to run the tool.
4. After the process is complete, open the QuickBooks Desktop application and access the data file.
5. If the error persists, run the File Doctor tool available in the Tool Hub.
6. The QuickBooks File Doctor tool will alter firewall and antivirus settings to favor QuickBooks users and repair the error.

Solution 5: Turning Off the Windows Firewall System

1. Go to Start -> Settings > Open Windows Security > Firewall and Network Protection.
2. Choose Public Network, Domain, and Private Network options respectively.
3. Turn off the Windows Defender Firewall for different network types.
4. Check internet connectivity by bypassing the router and unplugging the Ethernet cable connecting the router and modem.

Conclusion

In this blog, we aimed to answer every query related to QuickBooks Error 15222, discuss its causes, and provide quick and permanent fixes. The steps mentioned will help you solve QuickBooks Error 15222. If you cannot fix the error or understand the issue, reach out to Accountspro Tech Support at +1-800-983-3087 for immediate assistance.